VA automation to increase accuracy of claims processing

Wednesday - 4/6/2011, 1:11pm EDT

The Department of Veterans Affairs is relying on the promise of technology to meet its goal of eliminating its backlog of claims for disability benefits by 2015. VA Secretary Erik Shinseki says they are hiring more people to process claims, but those new workers don't always have the experience to process claims accurately. To bridge that gap, the department is building IT systems that use a rules based engine to automate the results they'd get from a skilled, veteran claims processor. Their ultimate goal is to automate the claims process entirely, with a 98 percent accuracy rate.