VA uses automation to cut claims waiting time in half

Thursday - 3/3/2011, 10:23am EST

The Department of Veterans Affairs says a new automated system for processing benefit claims has cut the time vets have to wait for education benefits in half. VA faced a big challenge when it was charged with implementing the new GI Bill for veterans who served after September 11, 2001. The new bill was much more complex than the original Montgomery G.I. Bill, and VA says it had no way to get its older IT systems to process the claims in an efficient way, so they resorted to doing much of the work on paper. So they partnered with the Navy to build a new system from the ground up. VA says they're building the system in increments, trying to gradually bring more of the system online every few months. When they started, they were processing 2,000 claims a day. Now, they're managing 10,000.