SEC uses cloud to organize case files

Tuesday - 8/31/2010, 2:30pm EDT

The Securities and Exchange Commission is using cloud to organize case files. Their previous system was 10 years old, and staff had to use phone calls, emails and the U.S. mail to keep up with their work.

Now, federal CIO Vivek Kundra says, much of that has changed.

the SEC implemented a cloud-based CRM tool called Salesforce.com. The implementation of Software as a Service (SaaS) solution that took less than 14 months from inception to deployment. Since the implementation of OIEA, the SEC has realized improvements in system reliability, efficiency and accuracy. Paper files are scanned into the system and worked electronically. All investor contact channels (email, web-form, US mail, fax, and phone) are brought into a single queue to be assigned and worked electronically. All documentation can now be attached to case files, which allows staff member to build complete chronology of events. Using this new paperless environment, the time required to complete files has significantly been reduced.

Read more of the case study here.