Shows & Panels
- AFCEA Answers
- Ask the CIO
- The Big Data Dilemma
- Carrying On with Continuity of Operations
- Connected Government
- Constituent Servicing
- Continuous Monitoring: Tools and Techniques for Trustworthy Government IT
- The Cyber Imperative
- Cyber Solutions for 2013 and Beyond
- The Data Privacy Imperative: Safeguarding Sensitive Data
- Expert Voices
- Federal Executive Forum
- Federal IT Challenge
- Federal Tech Talk
- Mission-critical Apps in the Cloud
- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- The Real Deal on Digital Government
- The Reality of Continuous Monitoring... Is Your Agency Secure?
- Veterans in Private Sector: Making the Transition
Shows & Panels
IT Service Management and enterprise architecture
Tuesday - 6/8/2010, 12:33pm EDT
It stands for Information Technology Infrastructure Library -- a way to organize information in large organizations.
This concept started in England and has found widespread adoption in very large commercial organizations as well as governmental agencies.
Today's interview is with an ITIL expert from DISA, Drew Jaehnig, and a ITIL authority from the commercial sector, Wendy Irion-Talbot, Vice President of Business Process Management for CSC's North American Public Sector.
Learn how to differentiate between IT Service Management (ITSM) and ITIL.
In fact, DISA has a new policy regarding ISTM and the formation of the office.
What role does enterprise architecture play regarding ITSM concepts.
It is obvious that no tool or technology will fix a dysfunctional organization -- if you start with a reasonably designed system, then productivity will follow.