4:52 am, June 20, 2013
Shows & Panels
- Accelerate and Streamline for Better Customer Service
- Ask the CIO
- The Big Data Dilemma
- Carrying On with Continuity of Operations
- Client Virtualization Solutions
- Data Protection in a Virtual World
- Expert Voices
- Federal Executive Forum
- Federal IT Challenge
- Federal Tech Talk
- Feds in the Cloud
- Health IT: A Policy Change Agent
- Improving Healthcare Outcomes through IT Policy
- IT Innovation in the New Era of Government
- Making Dollars And Sense Out of Data Center Consolidation
- Navigating the Private Cloud
- One Step to the Cloud, Two Steps Toward Innovation
- Path to FDCCI Compliance
- Take Command of Your Mobility Initiative
- Veterans in Private Sector: Making the Transition
Shows & Panels
IT Service Management and enterprise architecture
Tuesday - 6/8/2010, 12:33pm EDT
It stands for Information Technology Infrastructure Library -- a way to organize information in large organizations.
This concept started in England and has found widespread adoption in very large commercial organizations as well as governmental agencies.
Today's interview is with an ITIL expert from DISA, Drew Jaehnig, and a ITIL authority from the commercial sector, Wendy Irion-Talbot, Vice President of Business Process Management for CSC's North American Public Sector.
Learn how to differentiate between IT Service Management (ITSM) and ITIL.
In fact, DISA has a new policy regarding ISTM and the formation of the office.
What role does enterprise architecture play regarding ITSM concepts.
It is obvious that no tool or technology will fix a dysfunctional organization -- if you start with a reasonably designed system, then productivity will follow.