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- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Building the Hybrid Cloud
- Connected Government: How to Build and Procure Network Services for the Future
- Continuing Diagnostics and Mitigation: Discussion of Progress and Next Steps
- Federal Executive Forum
- Federal Tech Talk
- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- The New Generation of Database
- Satellite Communications: Acquiring SATCOM in Tight Times
- Targeting Advanced Threats: Proven Methods from Detection through Remediation
- Transformative Technology: Desktop Virtualization in Government
- Value of Health IT
Shows & Panels
Ask the CIO
Department of Education
Monday - 5/12/2008, 10:58am EDT
Bill Vajda came to the Education Department in 2006, one of priorities was to consolidate back office systems from e-mail to software licenses.
Six months into the contract called Educate, Vajda is pleased with the results.
He says the contract's most dramatic affect has been on the way the agency does business. To do this, Education is using a managed services approach where the vendor is responsible for making sure certain performance levels are met. And Education now can focus on improving its mission areas.
Vajda says that also means Education employees must understand what results they are looking for and not be concerned with how the vendor gets there. It's all about meeting or exceeding customer service expectations.
Beyond the changes brought on by Educate, Vajda wants Web portal technologies, technical services and budgeting tools to help the agency meet its mission.