User experience neglected in some agency apps
Tuesday - 11/15/2011, 7:05pm EST
Jen Modarelli, CEO and principal, White Horse
A White Horse report. found an over-reliance on mobile applications at federal agencies. At the same time, the web experiences of apps was neglected.
"Although mobile platforms are one of the critical new ways in which citizens, government employees and others access and use information from the government, developing a successful experience on mobile pl>atforms is not something to be done haphazardly or as a stopgap measure," said report author Will Reese in a statement.


