USAJobs 3.0 glitches part of 'growing pains'

Monday - 10/17/2011, 4:45pm EDT

Jeff Neal, former CHCO of DHS

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Jeff Neal

Users are frustrated with the new USA Jobs 3.0 website. Some could not access the site in its first week of launch, getting an apology instead from the Office of Personnel Management.

An OPM spokesperson said the site was getting 2.5 million visitors per day since its Oct. 11 launch.

Jeff Neal, the former CHCO at the Homeland Security Department, said the glitches are not structural and are "growing pains" in standing up a large and complex system.

"If you look at the performance right now, it's not where the CHCO Council or OPM would've wanted it to be," Neal said in an interview with In Depth with Francis Rose. Neal is currently senior vice president of ICF International.

When the site is fully realized, applicants will be able to submit documents to several positions at once.

Previously, "if you want to apply for 20 jobs for 20 agencies, you may have to submit the same documents 20 times," he said.

The search capabilities also improved with the new version of USAJobs. OPM is using Microsoft FAST for its search function.

Neal said he expected users to see improvements and problems to "settle down" in the coming days.

"I don't think the problems they're having right now are going to be problems that are long-term," Neal said.

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