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Kim Hayes, CEO and Co-Founder, Ambit Group

The reorganization at the Veterans Affairs Department is a rebranding effort in many ways. VA Secretary Bob McDonald will hire a chief customer service officer ...

Federal News Network Staff

November 13, 2014 2:14 pm

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wfedstaff | April 17, 2015 9:43 pm

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The reorganization at the Veterans Affairs Department is a rebranding effort in many ways. VA Secretary Bob McDonald will hire a chief customer service officer to try to reverse an image of poor quality care for its customers. Kim Hayes, CEO and co-founder of Ambit Group, is also a finalist for Executive of Year at the 2014 GovCon awards. She told In Depth with Francis Rose about Ambit Group’s data-centric approach to agency reorganization.