Michael Keegan - Host, The Business of Government Hour and Managing Editor, The Business of Government Magazine
Shows & Panels
- AFCEA Answers
- Ask the CIO
- The Big Data Dilemma
- Carrying On with Continuity of Operations
- Connected Government
- Constituent Servicing
- Continuous Monitoring: Tools and Techniques for Trustworthy Government IT
- The Cyber Imperative
- Cyber Solutions for 2013 and Beyond
- The Data Privacy Imperative: Safeguarding Sensitive Data
- Expert Voices
- Federal Executive Forum
- Federal IT Challenge
- Federal Tech Talk
- Mission-critical Apps in the Cloud
- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- The Real Deal on Digital Government
- The Reality of Continuous Monitoring... Is Your Agency Secure?
- Veterans in Private Sector: Making the Transition
Shows & Panels
The Business of Government Radio Hour, hosted by Michael J. Keegan, features a conversation with a federal executive who is changing the way government does business. The executives discuss their careers and the management challenges facing their organizations. Guests include administrators, chief financial officers, chief information officers, chief operating officers, commissioners, controllers, directors, and undersecretaries.
Wednesday - 8/11/2010, 12:28pm EDT
His ability to lead collaborative operational teams and program staff has contributed to the successful implementation of HRA's Model Office
Richard Siemer has consistently proven his dedication to the public sector throughout his 27-year career. In his capacity as Deputy Commissioner and CIO for HRA's Management Information Systems, Mr. Siemer's ability to lead collaborative operational teams and program staff has contributed to the successful implementation of HRA's Model Office. A major objective of the Model Offices is to provide a customer service area that streamlines processing times.
His responsibilities also extend to the support of voice telephone-related activities, where he has instituted new and innovative applications, like the Interactive Voice Response (IVR) technology. IVR has enabled customers and vendors to access information and make inquiries regarding the status of applications for services, and information lines and help desks offer these services in multiple languages. In addition, day-care vendors can submit attendance via telephone, facilitating their billing and payment processes. Mr. Siemer has also worked to roll out Voice-Over IP (VOIP) to all HRA locations - accruing significant cost savings to the city in telephone expenditures.