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- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
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- Consolidating Mission-critical Systems
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- The Data Privacy Imperative: Safeguarding Sensitive Data
- Eliminating the Pitfalls: Steps to Virtualization in Government
- Federal Executive Forum
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- Government Cloud Brokerage: Who, What, When, Where, Why?
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- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Mobile Device Management
- The Modern Federal Threat Landscape
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- Satellite Communications: Acquiring SATCOM in Tight Times
- Transformative Technology: Desktop Virtualization in Government
- Understanding the Intersection of Customer Service and Security in the Cloud
Shows & Panels
One year later: Experts weigh in on GPRA modernization
Tuesday - 2/28/2012, 12:04pm EST
- Lisa Danzig, director of the Office of Strategic Planning and Management at Housing and Urban Development
- Seth Harris, deputy secretary of Labor Department
- Robert Shea, principal at Grant Thornton and former associate director for Administration and Government Performance at the Office of Management and Budget
Private-sector companies have clear performance goals: Profits. The goals can be more difficult to establish and measure at federal agencies.
"It's very important to measure everything we do. Otherwise, you're not getting a sense of how the organization is performing," Harris said.
Labor reviews 238 metrics every quarter, Harris said. He added that he goes through these metrics "line-by-line" and makes notes on information he finds "interesting, praise-worthy [or] troubling."
"Every meeting, we ask, 'Is there more we need to do? Are there measures that need to be tweaked?'" Harris said.
Where historical data was available, Labor benchmarked its metrics against the previous five years. In half of those cases, the agency beat out prior years, Harris said.
The agency also did a "budget-adjustment performance" to ensure better performance was not due only to getting more funds.
Danzig said HUD is holding HUDStat sessions — modeled after the TechStat and AcqState sessions by OMB — to oversee the agency's performance. HUD works collaboratively on some goals, such as with the Department of Veterans Affairs on issues related to veteran homelessness.
HUD has seven agency priority goals with a couple key measures per goal and a set of supporting measures, Danzig said.
Referring to Labor and HUD, Shea said, "These are organizations with not-small ambitions doing lots of stuff with lots of partners, and so, in order to get a handle on that, you're going to need a decent number of measures: Not too many, not too few. You need just the right amount."
'Safe place' to discuss challenges
Part of the challenge in doing regular reviews is creating what Harris called a "safe place" to discuss challenges to agency performance.
"At the beginning, folks really chafed at it," Harris said. "Nobody likes to be held accountable and nobody likes to have to rat out their colleagues."
But as the reviews continued, employees realized that the meetings were an opportunity to set priorities, strategies and resource allocations.
There still is not enthusiasm for such reviews, but "there's a lot less conflict and angst around it," Harris said. "And the discussions are incredibly rich about really what we are as an organization, who we're serving and what we're trying to accomplish."
Shea said agencies "really need to open the kimono on what's failing and what we're doing to do different to improve performance. The most important variable there in Washington is money. Where are we going to divert investment to greater performance?"
Chief operating officer
The GPRA Modernization Act directed agencies to make the deputy head of the agency or an equivalent official the chief operating officer. This position would be responsible for improving agency performance.
Shea said this individual must have "dynamism and sufficient nerdiness" to carry out the tasks.
The challenge is the individuals named COOs are often wearing multiple hats.
"One of the rules of Washington is, if you want something done, give it to a busy person," Shea said. "So it'll be hard to make this the exclusive responsibility of an individual."
Harris added that it's not enough to have one dedicated staff person for performance. "It has to come from the very top of the organization," Harris said.