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Shows & Panels
How to write better e-mail
Monday - 4/25/2011, 4:00am EDT
They offer the following tips, courtesy of the Corporate Executive Board:
- Compose a subject line that conveys the content and urgency of your message. Examples include "Action Required: Project Plans" and "Request for a Decision: Executive Committee Meeting."
- In replying to or forwarding a message, change the subject line to reflect a changed subject, if appropriate.
- Be concise in your responses, though not unnecessarily brief. Respond with sufficient information for the recipient to understand you.
- Focus on only one topic in each message. Keep messages clear, brief, and easy to file and retrieve.
- Be professional. Even though e-mail is relatively informal, it still requires thought and organization. Ask yourself: What do I want to say? What do I intend the message to accomplish? What action or reaction do I want?
- Avoid sending too many for-your-information messages that require no action on the part of the recipient.
- Follow any important message that might evoke emotion or misunderstanding with a telephone call. You might not be fully aware of the impact of the message unless you speak with and listen to the recipients.
- Don't shout. Be mindful that your readers might feel they are being yelled at if you send a message typed in all capital letters.
Missing from the list is any opinion on those happy smiley or winky face icons, but we're guessing those should be avoided. ;)