Understanding the Intersection of Customer Service and Security in the Cloud

Monday - 12/16/2013, 12:21pm EST

Segment 1: Changes in the cloud landscape

Download mp3

Segment 2: What federal agencies need to consider

Download mp3

Segment 3: Pitfalls agencies must avoid to ensure security

Download mp3

For the past two years, agencies have been making the jump to the cloud. Many first made the jump to the cloud for back-office systems, such as email or Web hosting. But more recently, agencies are seeing value in putting mission critical IT systems in the cloud.

At the same time, federal chief information officers still are coming to terms with how cloud providers secure their public and private cloud services. The General Services Administration's FedRAMP is helping to alleviate some of those cyber concerns. Progress has been slow and steady.

There are other initiatives such as the Federal Cloud Credential Exchange that also is beginning to show promise.

This panel discusses what agencies need to consider as they move more and more of their systems to the cloud--security, identity management and ease of use.

Moderator: Jason Miller - Editorial Director Federal News Radio


Shawn Kingsberry - CIO, Recovery, Accountability and Transparency Board
CDR Cayetano (Tony) Thornton - Deputy Director, Health Information Technology Directorate, Defense Health Agency
Dan Doney - Chief Innovation Officer, Defense Intelligence Agency
David Miller - Chief Security Officer, Covisint