Chris Zinner, Managing Director, Accenture Federal Services

Just when you thought airlines and cable companies could do no worse, American consumers say the federal government is even worse when in comes to customer service. That’s according to the American Customer Satisfaction Index. The Partnership for Public Service and Accenture say in a report that agencies should work together if they want to get better. Chris Zinner, managing director at Accenture Federal Services, joined Tom Temin on the Federal Drive to discuss the report. Read related article.

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