OPM: USAJobs glitches stabilized

Thursday - 10/27/2011, 11:16am EDT

By Jack Moore
Federal News Radio

After a rocky start, the Office of Personnel Management says USAJobs.gov, the federal government's jobs portal, is making progress.

In a status report on the site, OPM's Chief Information Officer Matthew Perry said access to the site "has been stabilized."

When the revamped version of the site first launched earlier this month, a larger-than-expected number of visitors slowed the site to a virtual crawl for some users. Just last week, OPM said USAJobs was still inaccessible to about 6 percent of visitors.

"Now that we've addressed the capacity, we're working on search," Perry wrote in the progress report. "We're doing our own testing, reviewing feedback and helpdesk tickets from users, and working to resolve search issues as fast as we can."

In the last two weeks, the site has seen more than 1.8 million successful logins, nearly 600,000 new accounts created and more than 381,000 applications submitted, according to the status update.

Earlier this week, Federal Computer Week analyzed the number of new applications submitted and found the number far lower than the average number of resumes submitted in a similar 12-day stretch of time in 2010.

However, OPM said the drop in applications is because the new version of the site streamlined the process and requires fewer applications for open positions.

Users are still posting site issues on USAJobs' Facebook page — everything from log-in problems to erroneous search results. OPM has pointed users to the site's "Help" page and is also following back up directly on its Facebook page with users who post complaints.

Overall, OPM said the number of helpdesk tickets has declined. "We're being very proactive in responding, not only to people who reach out to our helpdesk, but also as people raise issues on social media," Perry wrote in the status update.

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